Terms & Conditions: Flowers Rush Green Online Flower Delivery

Introduction

Welcome to the Terms & Conditions for Flowers Rush Green, your trusted provider for online flower delivery in Rush Green and the surrounding areas. These Terms & Conditions outline the rules and regulations for using our website and the purchase of flowers and related products through our online store. By accessing or making a purchase through our website, you accept and agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with your order.

1. Applicability

These Terms & Conditions apply to all customers placing orders for flower delivery with Flowers Rush Green anywhere in Rush Green and the neighbouring local areas served by our business. Any reference to "you" or "your" in these terms refers to the customer making the purchase, whether for personal use or as a gift for other recipients.

2. Service Overview

Flowers Rush Green offers an online platform for selecting, customising, and purchasing floral arrangements and related gifts, with delivery services primarily focused on Rush Green and nearby postcodes. We aim to provide efficient service and timely delivery for all orders placed through our website.

3. Order Process

3.1 Browsing & Selection: You can browse our range of floral products and select the items you wish to purchase. Product descriptions, images, and prices are provided for your convenience, though flower varieties may vary slightly due to seasonal availability.

3.2 Placing Your Order: Once you have selected your desired products, proceed to checkout. You will be prompted to provide delivery details, including the recipient's name, address, contact information, and any specific delivery instructions or messages to be included with your flowers.

3.3 Order Confirmation: After completing your payment, you will receive an order confirmation to the email address you provided. This confirmation serves as acknowledgment that we have received your order and are processing it for delivery.

3.4 Acceptance of Orders: Please note that all orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, for example, if the delivery address is outside our service area, or in cases of suspected fraud.

4. Prices & Payment

4.1 Pricing: All prices are displayed in Pounds Sterling (GBP) and are inclusive of VAT (where applicable). Prices and delivery fees may vary depending on the items selected and the delivery address. We reserve the right to update pricing at any time, but any changes will not affect orders that have already been confirmed.

4.2 Payment Methods: Payment must be made in full at the time of placing your order. We accept a range of secure online payment methods, including major debit and credit cards, as displayed at checkout. Payment information is processed securely, and no payment data is stored on our website.

4.3 Payment Issues: If, for any reason, your payment cannot be processed, your order will not be completed. We do not accept responsibility for delays caused by declined or incomplete payments.

5. Delivery

5.1 Delivery Areas: We offer flower delivery across Rush Green and selected nearby locations. If, upon review, your specified address falls outside our service area, we will contact you to discuss alternative solutions or to arrange a refund.

5.2 Delivery Times: We strive to deliver orders on your selected date, subject to availability and unforeseen circumstances. Due to the perishable nature of flowers, same-day deliveries are accepted as indicated at checkout, while next-day and future-date deliveries can be scheduled up to several weeks in advance.

5.3 Missed Deliveries: If the recipient is not present at the time of delivery, we will attempt to leave the order with a neighbour or in a safe place, following your provided instructions where possible. A delivery note will be left to inform the recipient. If delivery remains unsuccessful, we may contact you to arrange redelivery, which may incur an additional charge.

5.4 Delivery Delays: While we do our utmost to deliver on your requested date, we cannot be held liable for delays beyond our control, such as adverse weather, road closures, or other unforeseen events.

6. Cancellations and Amendments

6.1 Cancelling an Order: You have the right to cancel your order up to 24 hours before the scheduled delivery date by contacting us through the methods specified on our website. Cancellations requested less than 24 hours before delivery may not be processed due to the perishable nature of our products.

6.2 Amendments: If you wish to amend your order (such as changing delivery details or personal messages), please contact us as soon as possible. We will do our best to accommodate any requests, but changes cannot be guaranteed once your order is being prepared or has already been dispatched for delivery.

6.3 Refunds: In cases of eligible cancellations or amendments before dispatch, a full refund will be provided to your original payment method. Refunds may take several days to appear in your account, depending on your payment provider.

6.4 Non-Deliverable Orders: If your order cannot be delivered for reasons outside our control (such as incorrect delivery details, recipient unavailable, unsafe access), no refund will be issued unless otherwise agreed at our discretion.

7. Substitution Policy

We strive to deliver products as closely as possible to those pictured and described on our website. However, due to seasonal availability and natural variations in flowers, we may occasionally substitute certain blooms, containers or gift items with those of a similar style, quality and value. All substitutions will be made with the intention of exceeding customer expectations and maintaining the overall appearance and value of your chosen arrangement.

8. Complaints and Returns

8.1 Quality Guarantee: We take great care in preparing every order and guarantee the freshness and quality of our flowers upon delivery. If you are unhappy with your purchase for any reason, please notify us within 24 hours of receipt.

8.2 Complaint Process: To raise a complaint, please provide your order number, details of the issue, and supporting photographs where relevant. We will assess your complaint and aim to reach a resolution as quickly as possible. Possible resolutions may include a replacement, partial refund, or full refund depending on the nature of the issue.

8.3 Perishable Goods: Flowers and related products are perishable and, as such, are not subject to the standard right of return for non-perishable goods. We will, however, consider genuine complaints within 24 hours of delivery on a case-by-case basis.

9. Liability

9.1 Limitation of Liability: To the extent permitted by law, Flowers Rush Green is not liable for any indirect, incidental or consequential damages arising out of your use of our website or purchase of our products. Our liability is strictly limited to the purchase price of the specific order in question.

9.2 Circumstances Beyond Control: We shall not be liable for any failure or delay in the performance of our obligations caused by events outside our reasonable control, including but not limited to natural disasters, pandemic events, strikes, or transport disruptions.

9.3 Product Care: We are not responsible for any loss or damage to flowers or products resulting from incorrect handling, improper storage, or mishandling by the recipient after delivery.

10. Use of Website & Intellectual Property

10.1 Intellectual Property: All content on our website, including but not limited to images, product descriptions, and branding, is the property of Flowers Rush Green or its licensors. You may not reproduce, copy, or use any part of the website or its content for commercial purposes without our express permission.

10.2 Acceptable Use: You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions. Any unauthorised use may result in refusal of service and possible legal action.

11. Privacy

We are committed to complying with all applicable UK data protection laws. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

12. Governing Law and Jurisdiction

These Terms & Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or use of our website and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Updates to Terms & Conditions

We may update or revise these Terms & Conditions from time to time. Changes will become effective immediately upon posting on our website. It is your responsibility to check for any updates before placing an order. Continued use of our website or ordering products after changes signifies your acceptance of the revised Terms & Conditions.

14. General Information

14.1 Severability: If any provision of these Terms & Conditions is found to be unlawful or unenforceable, that provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.

14.2 Entire Agreement: These Terms & Conditions, together with our Privacy Policy and any written order confirmation, form the entire agreement between you and Flowers Rush Green relating to the purchase and use of flowers and related products through our website.

Should you have further questions regarding these Terms & Conditions, please contact us using the methods provided on our official website.

These Terms & Conditions apply to all online flower deliveries across Rush Green and surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rush Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rush Green.

For assistance with orders, returns or account queries, please fill out the Contact Us form.