Our Returns & Complaints Policy – Flowers Rush Green
Our Promise: Freshness Guaranteed in Rush Green
At Flowers Rush Green, we understand the joy that fresh flowers bring, which is why we are committed to providing the highest quality, freshest blooms to every household and business in Rush Green and the surrounding area. If your flowers aren’t up to the standard you expect, we’re here to put things right—quickly and fairly.
Damaged-on-Arrival Policy
We take great care in preparing and delivering your flowers, but on rare occasions, items can be damaged during transit. If your bouquet or arrangement arrives damaged, please let us know within 24 hours of delivery. We may request a photo of the issue to help us understand the problem and improve our services going forward. Once we verify the damage, we will offer you either a replacement or a full refund according to your preference.
Freshness Window & Quality Guarantee
Your satisfaction is our top priority. Every order from Flowers Rush Green is backed by our Fresh Flowers Guarantee. We ensure all arrangements and bouquets remain vibrant and beautiful for a minimum of five days from the delivery date, provided they are cared for as advised. If your flowers fade prematurely or arrive less than fresh, please contact us within those five days so we can investigate and resolve the issue promptly.
Refunds and Replacement Options
We’re dedicated to your complete happiness with every purchase. In the event your fresh flowers do not meet our guaranteed standards or are damaged on arrival, you can choose:
- Full Replacement: Receive a new bouquet or floral arrangement of equivalent value, delivered to your chosen address at the earliest opportunity.
- Full Refund: Opt for your purchase amount to be returned via your original payment method.
Your preferred solution will be processed as swiftly as possible, typically within 3-5 business days after the issue has been confirmed. We may need a short conversation and a photo as part of this process to ensure fair resolution for all concerned.
How to Raise a Complaint
We welcome feedback as an opportunity to improve. If you have a complaint relating to our flowers, delivery, or service, please get in touch with our team. Clearly state your order details, the issue experienced, and your desired outcome. We take every complaint seriously and aim to provide a response within one working day, working with you for a fair resolution.
Why Choose Flowers Rush Green?
As a trusted local florist in Rush Green, our reputation is built on delivering fresh, beautiful flowers to friends, families, and businesses nearby. Our commitment to quality and customer satisfaction is at the heart of everything we do. Thank you for choosing us to brighten your space and special occasions—if there’s ever an issue, you can count on us to make it right.
